Shipping & Returns

Shipping Information

Route 99 currently offers free shipping to all 50 states!

For international shipping please call us at 808-726-5769.

Easy Returns & Exchanges

Route 99 Hawaii offers a 100%-money-back return within 30 days from the date your order ships. Please send us an email to with your Order # to receive shipping instructions.

Once the product is returned in its original condition and in its original packaging:

  • a full refund/credit will be issued to your account;
  • a replacement product will be mailed and a $10 return shipping cost will be refunded to your account.

This policy applies for domestic orders only.

We do not accept returns or exchanges for any products after 30 days from the date your order ships.

If you would like assistance in returning an item, please contact our customer service department at or call (808) 726-5769, Monday-Friday, 9:00am – 5:00 pm HST.