Refund policy

 

Contact: info@route99hawaii.com  |  +1 808-726-5769

Online Returns & Refunds

We hope you love your Route 99 Hawaii purchase! If it’s not quite right, you may request a return within 30 days of delivery.

 

Eligible Returns

Items must be unworn, unwashed, unused, and in their original, resaleable condition, with original tags attached, if applicable. An order number or proof of purchase is required.

Regular Route 99 collection designs—including our Neighborhood and Travel Collection hats—are eligible for return. Items purchased using a promotional discount are also eligible unless specifically marked Final Sale.

 

Nonreturnable Items

The following items cannot be returned for a change of mind:

- Personalized items and customer-requested custom embroidery

- Items marked Final Sale

- Gift cards

How to Start a Return

Please contact us through our website within 30 days of delivery. Include your order number and the item you would like to return.

We’ll provide return instructions and the return address. Please wait for approval before mailing your return, and ship it within 14 days of approval.

Customers are responsible for return shipping costs. We recommend using a tracked shipping service and packing items securely, especially hats, to protect their shape.

Refunds

Once we receive and inspect your return, we’ll notify you of its approval. Approved refunds will be issued to your original payment method within 10 business days. Your bank or card provider may require additional time to post the refund.

Original shipping charges are nonrefundable, except when the return is due to our error or a defective item. We do not charge a restocking fee.

Exchanges

For a different style, color, or size, please return your eligible item for a refund and place a new order. New orders are subject to availability and applicable shipping charges.

 

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us promptly with your order number and photos of the issue. We’ll work with you to arrange a replacement or refund and cover any required return shipping.

This applies to all purchases, including personalized and final-sale items.

This policy applies only to purchases made directly through the Route 99 Hawaii website.

Mahalo for supporting our small business and helping us share aloha worldwide!